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Customer Care

R750.00 R350.00

Who is this course for?

This course is aimed at all customer service agents, customer assistants, customer support agents, and anyone who deals directly with the public.

Duration?

This course with all activities and exercises will take approximately 7 – 10 hours to complete.

Category:

Description

Contact us for info on Customisation and Discounts on Bulk Bookings

This Customer Care Online Short Course is aimed at all customer service agents, customer assistants, customer support agents, and anyone who deals directly with the public.

This online course contains seven sections. An in-depth breakdown of each section is provided below:

– Introduction –

  • What we will cover in this course
  • How to use the learning platform
  • What to do if you have questions

– Section 1 –

Learning Unit 1: Understanding customer service from a client’s perspective.

Learning Unit 2: Attitude and Aptitude – Definitions of attitude and aptitude. Includes an online exercise.

– Section 2 –

Learning Unit 1: Understanding the Four Personality Types – Full explanation of each type (ETO, EPO, ITO, IPO)

Learning Unit 2: Identifying Your Own Personality Type – Includes a PDF Download, Online Personality Test, and a PDF Assignment Download.

– Section 3 –

Learning Unit 1: Determining your Personal Vision/Approach.

– Section 4 –

Learning Unit 1: Accountability – What is “The Choice”?

Learning Unit 2: Accountability – What is “The Choice”? (continued)

Learning Unit 3: The Reflective Diary

– Section 5 –

Learning Unit 1: Consider Your Power

– Section 6 –

Learning Unit 1: Meeting, Greeting, and Cultural Awareness

Learning Unit 2: Communication Starts with the Ability to Listen.
Different Types of Listening – We explore the four main types of listening and end the unit off with a self-evaluation of your own preferred listening style.

Learning Unit 3: Positive Speech – Various scenarios explored as well as certain things to avoid. Also includes a ZIP file download containing 11 audio tracks to help with your enunciation and professional speech – load it onto your phone and practice anywhere, any time!

Learning Unit 4: Professional Acknowledgements – Includes a PDF download of the Phonetic Alphabet for use over the phone, as well as an activity to test your knowledge of the Phonetic Alphabet.

– Section 7 –

Learning Unit 1: Identifying the Hard Skills Required for the Job

Learning Unit 1: Identifying the Hard Skills Required for the Job (continued)

– Outcome –

At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.

Have any questions? Feel free to drop us a mail.

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